Professional development, Training
& Bespoke services

 
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Build a Service Culture

  • Establish Service as the Ultimate Business Priority

  • “Moments of Truth” to Recognize Customer Engagement Opportunities

  • Involve Team Members at Every Point of the Customer Journey

  • Branding of a Service Culture

  • Grace Under Pressure ~ Service Recovery

  • ROI / Measurement and Evaluation

Solution-Focused Consulting

  • Agile, Resilient and Energetic Service Excellence models

  • Customized Workshop Sessions

  • Keynote Presentations

  • Performance Motivation/Facilitation

  • Leadership Coaching

  • Training & Instructional Design

Protocol: Contemporary
Business Etiquette

  • Ready and Elevate the Customer-facing Team for Today’s Customers

  • Adapt Listening, Written and Verbal Communication

  • Compose Intercultural, Diversity & Inclusion Best Practices

  • Produce Scenario-based Experiential Training



Certified Guest Service Professional (CGSP)®

  • Professional Development Certification ~ Endorsed Facilitator

  • Immersive Experience Relatable Across All Industries

  • Customer Experience Wheels That Turn (Authenticity, Initiative, Empathy…)

  • American Hotel & Lodging Association Educational Institute Designation

  • Visit the Book and Register page for future ServiceSpeaks Solutions CGSP® dates.

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Our Graduates!

Introducing the impressive CGSP honor roll of 400+.
See the roster of success.
You are invited to join these alumni!

←Click on the image to view.

“Everyone can benefit from Stephanie’s incredible customer service training. Take the course to differentiate yourself as your competitors are on your heels.”

— D., Marketing/Outreach Specialist