"Transforming a transactional culture to a memorable experience."


Are you in the Business of delivering superb service? Aren't we all?

We collaborate with your team to develop a program tailored uniquely to you and your customers. The result is impactful, vibrant, and sustainable service.

Service Speaks was founded by Stephanie Leese Emrich expressly for this purpose.



"Exceptional customer service is in Stephanie’s DNA and it shows in her presentations. She has conducted several customer service workshops for Visit Lake County and always receives outstanding comments. Stephanie does her homework, so she knows her audience and skillfully draws them in from the start. She delivers sound advice in a warm and engaging manner. "

- - Maureen Riedy, President, Visit Lake County
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