"Transforming a transactional culture to a memorable experience."


Are you in the Business of delivering superb service? Aren't we all?

You can do it better... and this is where you learn how.

We will work with your staff to develop a clear training model tailored uniquely to you and your customers. The result is an efficient and consistent process that makes your service levels the best they can be.

Service Speaks was founded by Stephanie Leese Emrich for just this purpose.



"Exceptional customer service is in Stephanie’s DNA and it shows in her presentations. She has conducted several customer service workshops for Visit Lake County and always receives outstanding comments. She does her homework, so she knows her audience and skillfully draws them in from the start. She delivers sound advice in a warm and engaging manner. "

- - Maureen Riedy, President, Visit Lake County


- - Facilitate & instruct a variety of easy and fun methods proven through hospitality - -
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