About Stephanie Leese Emrich
Stephanie Leese Emrich is Founder + Chief Executive Officer of ServiceSpeaks Solutions.
Stephanie’s customer journey began at her grandfather’s boutique hotel just a few miles from Disney World. That early inspiration led Stephanie into a career and to the front desk of the legendary Chicago’s Drake Hotel.
As a distinguished Les Clefs d’Or Concierge (the coveted Gold Keys) and president of the National Concierge Association-Chicago, every day proved in the hospitality sector to be an ongoing service seminar. In every enterprise, it became apparent that everyone we serve becomes a special guest!
Entrepreneurship is in Stephanie’s DNA. She established her firm ServiceSpeaks Solutions in 2010 and has since coached businesses, individuals, leadership teams and associations on establishing and strengthening their culture. Using her “Be My Guest” mantra, she teaches service culture excellence plus personalized service experience techniques to a wide variety of industries. Stephanie is one of the nation’s few accredited instructors for the Certified Guest Service Professional (CGSP)® through the American Hotel & Lodging Association Educational Institute.
Stephanie has been a college professor for 20 years. She considers professional development the gift that keeps on giving. In addition, she has authored and delivered proprietary training courses for businesses in the USA, Middle East, Asia and the Caribbean. She founded the National Customer Service Association (NCSA) Chicagoland in 2016 and is a frequent presenter at NCSA national conferences. Stephanie also serves on the board of the Association for Talent Development - Chicago (ATDChi) as Director of Academic Partnerships.
Personally, Stephanie is a Francophile, a board member of the JourneyCare Foundation, and eager to put out the welcome mat at home and virtually at work.
Tune in here to catch Stephanie being interviewed on the topic of "Hospitality & Customer Experience at the Core".
“With grace, professionalism, deep knowledge and experience across so many disciplines, Stephanie touches everyone she encounters with the true meaning of hospitality.”
— Pamela, Corporate Director of Sales, Global Industry