https://www.servicespeakssolutions.com/programoptions2 daily 0.75 2020-11-01 https://www.servicespeakssolutions.com/programoptions2/2019/3/11/zrmanja-falls-croatia-f3exm-x2xaf monthly 0.5 2019-07-10 https://www.servicespeakssolutions.com/programoptions2/2019/3/11/haauknee-slabs-az-sntak-tebal monthly 0.5 2019-07-10 https://www.servicespeakssolutions.com/programoptions2/2019/3/11/echo-range-mx-2rxcs-89ceb monthly 0.5 2019-07-10 https://www.servicespeakssolutions.com/programoptions2/2019/3/11/monmouth-glacier-ak-sy7cd-cdxnz monthly 0.5 2019-07-10 https://www.servicespeakssolutions.com/programoptions2/2019/3/11/misty-mountains-me-menex-459kk monthly 0.5 2019-07-10 https://www.servicespeakssolutions.com/programoptions2/2019/3/11/ahi-point-wa-2xhzd-4gph3 monthly 0.5 2019-07-10 https://www.servicespeakssolutions.com/home daily 1.0 2026-01-21 https://images.squarespace-cdn.com/content/v1/5f9f157e4f2dea603bb2ca76/1605539531032-GZFW3CCXZ3D71IEYNES1/CGSP+spinner+graphic.png Home - Learn and command the Seven Elements that deliver customer service excellence. https://images.squarespace-cdn.com/content/v1/5f9f157e4f2dea603bb2ca76/20ad514c-9846-471d-aa07-873bf6723bbc/SSS+Pivot+Award+Entry+.jpg Home - Service stepped into the forefront during the Pandemic. Now what? Customer Experience Expert Stephanie Leese Emrich designed ways to connect individuals + business through Service even in these unusual times. View the large version here. https://www.servicespeakssolutions.com/services daily 0.75 2020-11-15 https://www.servicespeakssolutions.com/program-options daily 0.75 2020-11-01 https://www.servicespeakssolutions.com/trainingandservices daily 0.75 2025-01-11 https://images.squarespace-cdn.com/content/v1/5f9f157e4f2dea603bb2ca76/1607113676855-W06UG28BU36A878KIW5P/Programs+graphic+-+4.png Training & Services https://images.squarespace-cdn.com/content/v1/5f9f157e4f2dea603bb2ca76/1629921340827-71193ODWATHH4P5R4DK1/Names-video-screen.png Training & Services - Our Graduates! Introducing the impressive CGSP honor roll of 500+. See the roster of success. You are invited to join these super-star alumni! ←Click on the image to view. https://www.servicespeakssolutions.com/about daily 0.75 2025-11-18 https://images.squarespace-cdn.com/content/v1/5f9f157e4f2dea603bb2ca76/1605221982472-2O63RRZ81D2DH7W9DQ36/outside+small.jpg About - About Stephanie Leese Emrich Stephanie Leese Emrich Founder & Chief Executive Officer, ServiceSpeaks Solutions Professor of Hospitality & Tourism, Roosevelt University | Heller College of Business Stephanie Leese Emrich launched ServiceSpeaks Solutions in 2010, channeling her expertise into coaching + consulting businesses, individuals and leadership to cultivate world-class service cultures. As Founder and Chief Executive Officer, she empowers organizations to elevate guest and client interactions through personalized, high-impact strategies and programs. A celebrated thought leader in service excellence and leadership development, Stephanie also shapes future professionals as Professor of Hospitality & Tourism at Roosevelt University’s Heller College of Business. Her dynamic approach blends real-world insights with academic rigor, creating transformative learning experiences. Her passion for hospitality began at her grandfather’s hotel just outside Disney World—an early spark launching her journey to the legendary Drake Hotel in Chicago. This started her foundational understanding of the art of exceptional guest service. She later earned the prestigious Les Clefs d’Or Concierge designation, plus led the National Concierge Association – Chicago, expanding her influence as an industry leader. Stephanie champions her signature mantra, “Be My Guest,” as both philosophy and practice—driving exceptional service across industries, from welcome desks to the executive boardroom. Her reputation as a service visionary stems from her ability to translate hospitality principles into actionable leadership tools. As an accredited Certified Guest Service Professional (CGSP®) program instructor via the American Hotel & Lodging Association, Stephanie designs and delivers immersive training programs worldwide and in a variety of industries—always charged with energy, humor (!) and purpose. An advocate for lifelong learning and service leadership, Stephanie founded the National Customer Service Association (NCSA) Chicagoland and served on the board of the Association for Talent Development – Chicago (ATDChi) as Director of Academic Partnerships. Known to many simply as “Steph,” she captivates audiences as a keynote speaker, educator, and community advocate. Her most recent book, I've Got Your Back: Words of Wisdom for Today’s Women Leaders, is available just in time of holiday gift giving. Click here to order your copies today. https://www.servicespeakssolutions.com/media daily 0.75 2021-12-20 https://images.squarespace-cdn.com/content/v1/5f9f157e4f2dea603bb2ca76/40006703-a5fa-4fc7-a796-f8f99b43ab5b/CX-Chicago.jpg Media Every interaction contributes to an experience or merely results in a transaction. Each instance is an opportunity to provide service -- in a memorable, impactful way. Recognizing where we meet our internal and external customers begins with the way we communicate, acknowledge and motivate. From the first interaction to the last email thread, the touch points along the customer journey define trust and show our value. https://images.squarespace-cdn.com/content/v1/5f9f157e4f2dea603bb2ca76/403e1ab8-0dd3-4e04-8b0f-809c493d7b72/Lightning-Strikes-Episode-10%5B5%5D.png Media PODCAST: Lightning Strikes, Episode #10: Hospitality & Customer Experience at the Core https://images.squarespace-cdn.com/content/v1/5f9f157e4f2dea603bb2ca76/6b1a6f34-79e2-482d-9e97-9b46a18270ff/Crain%27s.png Media Online Article https://images.squarespace-cdn.com/content/v1/5f9f157e4f2dea603bb2ca76/cd98e294-02c8-46ee-9c8d-1a4d0b1b58f4/Podcast-Money.png Media PODCAST: The Customer Journey in Associations with CEO Michelle Mason https://images.squarespace-cdn.com/content/v1/5f9f157e4f2dea603bb2ca76/302fe477-29ad-448d-8800-9808a13d0964/web.png Media WEB POST: Here's Chicago / Hospitality Professional of the Month https://images.squarespace-cdn.com/content/v1/5f9f157e4f2dea603bb2ca76/dd2c9718-68e7-4efe-95c0-e1dccd6dfa0e/Ted-Talk-update-9-21.png Media TEDx Talk: #FindYourBulb (4 min 22 sec) https://www.servicespeakssolutions.com/get-started daily 0.75 2020-11-01 https://www.servicespeakssolutions.com/get-started/p/relationship-with-youothers-r5b8y monthly 0.5 2019-07-05 https://images.squarespace-cdn.com/content/v1/5ced8e1d5fd4c700018dd761/1560190004400-XTA0DF0S9WOZJUG994C8/Stocksy_txp824ffa5crXt000_Original_845035.jpg Get Started - Relationship with You+Others https://www.servicespeakssolutions.com/get-started/p/relationship-with-others-nyan8 monthly 0.5 2019-07-05 https://images.squarespace-cdn.com/content/v1/5ced8e1d5fd4c700018dd761/1560189982811-KFAJF1TCUH1SXZ827UMC/Stocksy_txp824ffa5crXt000_Large_844923.jpg Get Started - Relationship with Others https://www.servicespeakssolutions.com/get-started/p/relationship-with-you-je6gs monthly 0.5 2019-07-05 https://images.squarespace-cdn.com/content/v1/5ced8e1d5fd4c700018dd761/1560189874730-3B0TSLDUHTQ93497V3L8/Stocksy_txp824ffa5crXt000_Large_844934A.jpg Get Started - Relationship with You https://www.servicespeakssolutions.com/store-1 daily 0.75 2025-08-14 https://www.servicespeakssolutions.com/store-1/p/ive-got-your-back monthly 0.5 2025-11-19 https://images.squarespace-cdn.com/content/v1/5f9f157e4f2dea603bb2ca76/f9b9b573-9088-4ff0-875d-fcf0734346c1/NEW+book+mock+up+w+holiday+ribbon.jpg Books & Register - I've Got Your Back: Words of Wisdom for Today's Women Leaders - NEW book mock up w holiday ribbon.jpg https://images.squarespace-cdn.com/content/v1/5f9f157e4f2dea603bb2ca76/0ee5086e-1940-49eb-b299-b42267722603/forward.jpg Books & Register - I've Got Your Back: Words of Wisdom for Today's Women Leaders - forward.jpg https://images.squarespace-cdn.com/content/v1/5f9f157e4f2dea603bb2ca76/feb217c3-0f26-45cc-8a24-c23f4cf34261/word+collage.jpg Books & Register - I've Got Your Back: Words of Wisdom for Today's Women Leaders - word collage.jpg https://www.servicespeakssolutions.com/store-1/p/service-still-speaks-e-version-for-download monthly 0.5 2024-06-28 https://images.squarespace-cdn.com/content/v1/5f9f157e4f2dea603bb2ca76/1641925380489-7ERGJDXZEIA3POL5HZCU/NEW-book-mock-up-4-2022.png Books & Register - Service Still Speaks https://images.squarespace-cdn.com/content/v1/5f9f157e4f2dea603bb2ca76/1635804045926-N4XA28T934MIN1END9KN/back-cover-for-shop.png Books & Register - Service Still Speaks https://www.servicespeakssolutions.com/store-1/p/book-octo-special monthly 0.5 2025-01-11 https://images.squarespace-cdn.com/content/v1/5f9f157e4f2dea603bb2ca76/1624573969959-BWU5SNOBMOBSXOKJ2TZV/bundle.png Books & Register - Book + Octo Special https://www.servicespeakssolutions.com/store-1/p/b426r7hw3ilgbhwid0dnkbvm79pctb monthly 0.5 2024-06-28 https://images.squarespace-cdn.com/content/v1/5f9f157e4f2dea603bb2ca76/1624571718828-TH0EUQ1KZ0OA978PL5NE/avail+octo+w+stand+2.png Books & Register - The ServiceSpeaks Solutions Octahedron (Octo) https://www.servicespeakssolutions.com/store-1/p/service-still-speaks monthly 0.5 2024-06-27 https://images.squarespace-cdn.com/content/v1/5f9f157e4f2dea603bb2ca76/1719509171213-SUZGJ95OKLGSYVCC9YOT/Leese+book+cover.jpg Books & Register - The Jack Leese Way Print Version https://images.squarespace-cdn.com/content/v1/5f9f157e4f2dea603bb2ca76/1719509432799-CWKKUJKI7Y036LZAV98Z/Leese+book+cover+2.jpg Books & Register - The Jack Leese Way Print Version