About Stephanie Leese Emrich
Stephanie’s customer journey began at her grandfather's boutique hotel just a few miles from Disney World. That early inspiration led Stephanie into a career to the front desk of Chicago's Drake Hotel.
As a distinguished Les Clefs d’Or Concierge (the coveted Gold Keys) and president of the National Concierge Association-Chicago, every day proved to be an ongoing service seminar. In every enterprise, it became apparent that everyone we serve becomes a guest!
Stephanie loves being an entrepreneur. She established her firm ServiceSpeaks Solutions using her “Be My Guest” mantra to develop and teach service culture plus personalized service experience techniques to a wide variety of industries. Stephanie is one of the nation’s few instructors for the Certified Guest Service Professional (CGSP) through the American Hotel & Lodging Association Educational Institute.
Stephanie is also a Professor at Kendall College in Chicago. She considers professional development the gift that keeps on giving. In addition, she has authored over 200 hours of coursework for businesses in the USA, Middle East, Asia and the Caribbean. She founded the National Customer Service Association (NCSA) Chicagoland in 2016, enthusiastically delivering 15+ one-of-a-kind membership events.
Most personally, Stephanie is a Francophile, an avid kayaker and voluntarily walks dogs at every opportunity.
Testimonial - - - - -
My relationship with Stephanie is multi-faceted - we have worked together, volunteered together, I have hired her, etc.. In each interaction, I come away learning more from her and being astounded by her energy, network, and capabilities. Through ServiceSpeaks Solutions she takes a strategic view of customer service and service to the benefit of her clients. She's a gracious and consummate professional.
Sue Tinnish, PhD