Program Options


Build a Service Culture

Establish Service as the ultimate business priority
“Moments of Truth” ~ recognize customer engagement opportunities
Involve team members personnel at every point of the Customer Journey
Brand the look & feel of a Service Culture
Grace Under Pressure ~ Service Recovery
ROI / Measurement and Evaluation

Possible Solutions
Case Studies


Keynote Speaking
Workshop Facilitation
Train the Trainer
Panel Moderator
Leadership Coaching
Performance Motivator
Instructional Design




Protocol:
Contemporary Business Etiquette


Front-line/Customer-facing Sensitivity Training
Business Dining & Meeting Etiquette
Intercultural Communication Standards
Social Media + Email/Texts Best Practices
Diversity & Inclusion

Certified Guest Service Professional

Professional Development Certification
Endorsed National Trainer/Facilitator
Customized for every industry
Seven Elements of the Customer Experience (Authenticity, Initiative Empathy…)




Services

Keynote Speaker
Service Culture Training
Guest Service Professional Certification (CGSP)



Contact Us




Testimonial - - - - -

I have known Stephanie for most of my career and consider each and every encounter a gift. Words can’t describe the elegance, charm, enthusiasm and creativity that Stephanie brings to every project she takes on. You have to work with Stephanie and experience for yourself the impact of her positive energy and charisma.

Stephanie never misses a detail and can be trusted to deliver results beyond expectations.

I’m consistently amazed how such an accomplished and polished leader makes everyone she interacts with feel empowered and validated.

If you have the opportunity to work with Stephanie – take it! It will be both an enriching and electrifying experience.


Michael Kell, GLP, CCTE, CHRM, CHO
www.3StepInternet.com Professional Website Design & Management, Serving Chicago and the Midwest
Superior Service in Professional Website Management - 3 Step Internet