Build a Service Culture
Establish Service as the ultimate business priority
“Moments of Truth” ~ recognize customer engagement opportunities
Involve team members personnel at every point of the Customer Journey
Brand the look & feel of a Service Culture
Grace Under Pressure ~ Service Recovery
ROI / Measurement and Evaluation
Train the Trainer
Contemporary Business Etiquette
Front-line/Customer-facing Sensitivity Training
Business Dining & Meeting Etiquette
Intercultural Communication Standards
Social Media + Email/Texts Best Practices
Diversity & Inclusion
Certified Guest Service Professional
Professional Development Certification
Endorsed National Trainer/Facilitator
Customized for every industry
Seven Elements of the Customer Experience (Authenticity, Initiative Empathy…)
Testimonial - - - - -
I have known Stephanie for most of my career and consider each and every encounter a gift. Words can’t describe the elegance, charm, enthusiasm and creativity that Stephanie brings to every project she takes on. You have to work with Stephanie and experience for yourself the impact of her positive energy and charisma.
Stephanie never misses a detail and can be trusted to deliver results beyond expectations.
I’m consistently amazed how such an accomplished and polished leader makes everyone she interacts with feel empowered and validated.
If you have the opportunity to work with Stephanie – take it! It will be both an enriching and electrifying experience.
Michael Kell, GLP, CCTE, CHRM, CHO